Avoid being exposed to unfair business practices
Some sales practices fall below a minimum standard of ethical conduct. Businesses should always act in good conscience.
Examples of unconscionable conduct by a business might include:
- not giving you enough time to
- read an agreement
- ask questions
- get advice
- using a friend or relative to influence your decision
- pressuring you into signing a blank or one-sided contract
- not disclosing or explaining the key terms of a contract
- using high-pressure tactics, such as not taking ‘no’ for an answer.
Business must not take advantage of:
- consumers who do not speak English or have English as a second language
- consumers with learning, emotional or behavioural disabilities
- low-income earners (such as by making false statements about the full cost of a loan).